Frequently Asked Questions
Everything you need to know about our premium pickleball gear and island-inspired service.
What makes Honolulu Pickleball Company paddles unique?
Our paddles are engineered with advanced carbon fiber surfaces and high-density polymer cores, featuring exclusive island-inspired designs that blend professional-grade performance with Hawaiian style.
How long does shipping take within the islands and to the mainland?
Orders within Hawaii typically arrive in 1-3 business days. For mainland US orders, we offer standard shipping which usually takes 5-7 business days via USPS or FedEx.
What is your return policy for paddles and gear?
We offer a 30-day play-test guarantee. If you aren't completely satisfied with your paddle's performance, you can return it within 30 days of purchase for a full refund or exchange.
Do you offer a warranty on your equipment?
Yes, all of our paddles come with a 6-month limited warranty against manufacturer defects in materials and workmanship to ensure your game never stops.
How should I clean and maintain my pickleball paddle?
To maintain the grit and surface tension, we recommend using a specialized paddle eraser or a damp microfiber cloth after play. Avoid leaving your paddle in hot cars or direct sunlight for extended periods.
Are your paddles USAPA approved for tournament play?
Yes, our core paddle lines are designed to meet USAPA specifications and are currently pending or have received official certification for sanctioned tournament play.